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FAQ's

What type of wax is used in Hutwoods candles?

We use premium 100% natural Soy Wax, specifically formulated for candles. It is composed of non-petroleum renewable resources and derived from natural soybean oil. Biodegradable, free from pesticides and herbicides, kosher certified and also free from any Genetically Modified Material. Our soy wax is not tested on any animals and is manufactured meeting FDA standards.

 

Why choose Soy Wax?

Hutwoods soy wax candles are made with 100% natural soya beans, which are non-toxic and far better for the environment. Soy wax burns clean, with 95% less soot than paraffin candles and also cooler at a temperature of only 54°C (paraffin is a dangerous 63°C). Soy wax candles also produce less smoke, less soot and are less toxic than normal candles. Another benefit is that the wax be easily cleaned up in hot soapy water.

 

What kind of wick is used in Hutwoods candles?

We use natural wood wicks in all Hutwoods candles. These wicks create a unique soft crackling noise reminiscent of a log fire. Other benefits include a cleaner burn with no carbon buildup and little debris. They also offer a longer burn time, maximizing the life of your Hutwoods candle.

 

How do I care for my Hutwoods candle?

When lighting your soy candle for the first time, allow the wax to melt all the way to the sides of the jar. This will ensure a consistent burn. It is important to always trim your wick after each burn to 1/4 inch. If the wick is too long, the flame will get higher and potentially become a fire hazard. The recommended maximum burn time of a Hutwoods candle is 4 hours.

For added safety, ensure the flame is extinguished as the wick nears the base of the jar or as the wax is close to being completely melted. At this point the glass can become extremely hot and there is a risk that the glass can become so hot that it can damage furniture beneath the base or even crack.

 

How can I burn my Hutwoods candle safely?

Never leave a burning candle unattended. Don’t place a burning candle near clothing, books, curtains or anything flammable. Keep candles out of the reach of children and pets. Place a Hutwoods candle on a stable and heat-resistant surface. Place burning candles at least 3 inches apart from one another. Please refer to our safety sticker on the bottom of each candle for further information.

 

How do I store my Hutwoods candle?

Always remember to store your Hutwoods candle in a cool, dry place, out of direct sunlight.

 

How do I remove spilt soy wax?

Allow the wax to completely harden and then remove any larger pieces of wax. Being 100% natural and biodegradable, soy wax is water soluble and therefore very easily cleaned with hot soapy water.

 

Can I use the melted wax from my Hutwoods candle as massage oil?

Yes you can. As soy wax burns cooler than paraffin, should you pour any of the oil on your skin, you’ll experience a warm sensation. However, it’s important to note that Hutwoods candles contain fragrance oils, therefore we do not recommend for those with sensitive skin.

 

Is my Hutwoods jar re-useable?

Absolutely! We encourage you to re-cycle. Once you have finished burning your Hutwoods candle, the glass jar that is left behind can be reused. After the wax is completely removed (simply with warm soapy water), these jars are a unique way to store everyday items including make-up brushes, cotton wool, or as a vase for flowers etc.

 

My Hutwoods candle has surface imperfections. Is this normal?

During temperature changes, soy wax will sometimes release excess oil. This often happens after shipping across the country and is known as ‘sweating’. This will not affect the candle, nor usually reappear after the initial burn. To remove the oil, use a paper towel to gently wipe it clean.

Hutwoods candles are all hand poured and not massed produced. Although every effort is made to ensure consistency, each candle is unique. When using natural soy wax, sometimes you may notice darker patches or wet spots in your container. This is not a fault of the candle – simply a characteristic of natural soy wax where the wax has not 100% adhered to the glass. This does not affect the candle in any way. It’s how you know it’s completely natural soy wax.

 

How much is postage/shipping?

Postage for orders within Australia is charged at a flat rate of $4.95. All orders above $90.00 receive free postage. We use an express courier for all orders. Please be advised we cannot deliver to PO BOX addresses or Parcel Lockers.

 

Do you post internationally? 

We certainly can! For all international orders, please get in touch so that we can quote you delivery charges.

 

How long will my order take to arrive?

We aim to ship all products within 2 days of order and recommend allowing 5 working days for final delivery. All packages are sent via express courier.

 

What is your returns policy?

Please inform us here within 7 days of receiving your order if your delivery is either not what you ordered, damaged or you believe it to be faulty. We will replace or refund (at our discretion) any candle that you’re not entirely satisfied with. We may ask you to provide additional documentation, such as photos, for any products reported as damaged when received. Unfortunately we will not offer a refund for change of mind.

 

Do you offer wholesale?

We certainly do! If you feel Hutwoods would be a good match for your business, we would love to hear from you! We have a full wholesale pricing list so for more information please get in touch with us here. There is a minimum order requirement for all wholesale orders.